Embarking on a home relocation takes more than a willingness to embrace new scenes and beginnings. You need to pick the best, most trustworthy, and professional moving company to make your move a seamless one. But that’s hardly a walk in the park. However, a few questions and the replies you get can help you separate a genuine and proven household moving company from an unprofessional moving provider. Here are some questions to ask:

How Long Has Your Company Been Operational?

The responses you get to this question will give you an idea of their level of expertise and professionalism. A moving company sporting many years of industry experience can provide more convenient and secure moving services than a company just starting out. 

Can You Tell Me a Little Bit About Your Facility?

You’ll likely hear about their warehouse storage capabilities, which could be helpful to store some of your properties during a move. In the same way, having a dedicated business location could be an indication of how stable the moving company is. 

What Are Some of Your Accolades & Affiliations?

In many cases, residential movers belong to industry trade groups and showcase accolades and awards from such bodies. These awards point to their level of professionalism and dedication to customer service. 

Can I See Some Feedback from Your Prior Customers?

A respectable company shouldn’t have issues letting you see reviews/testimonials from some of their prior customers. If they don’t have samples when you ask this question, they should be able to pull some samples up on the internet for you to view. 

Can You Explain the Steps You Take to Protect My Property?

Home movers often take the necessary precautions with their customers’ belongings and other cherished items. To do that, tools like moving blankets, wardrobe boxes, and paper/plastic wrappings are used. Hopefully, you will also hear about steps taken to protect your property, including protection for carpeting, doorways, and woodwork. 

Can You Explain the Claims Process in the Event My Items Get Damaged?

Experienced long-distance movers will never rule out damage to items during packing/shipment and should have a process in place to address any resultant customer claims. The moving company should also be able to help you understand their Released Value Protection (reimbursement based on item weight) vs. Full Value Protection (reimbursement based on item replacement value). 

Can You Explain Your Pricing Policies?

Prices for moving services are an important aspect of the process, so a provider must be able to explain what goes into the calculation of their quote, including any optional packing and storage services you may want. A provider should also help you understand whether their written pricing is binding or non-binding. 

Request a Free Quote for Our Moving Services in Houston

If you’re ready for residential relocation, let Westheimer Transfer & Storage provide you with efficient and affordable residential relocation services. We are the most reliable moving and storage company with BBB accreditation and affiliation with Allied Van Lines. So, we have all it takes to transport your household or office items to any location smoothly. Call our family-owned residential moving company to schedule a free consultation. Or fill out our online form to request a free quote for your upcoming move.